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COVID-19 Information & Updates For Our Beacon Community

UPDATE FOR AREAS IN LOCKDOWN 
If our stores are closed, we are unable to process returns during this time. But don’t worry, you’ll be able to return your items as soon as our stores reopen. If it’s been over 60 days since your purchase and your area is still in lockdown, hang on to your receipt, our stores will still process your return when they reopen. Thank you for your understanding and support while we get through this together.

UPDATES FOR OUR BEACON COMMUNITY IN REGIONAL VICTORIA

All our regional stores (Ballarat, Bendigo, Geelong, Warrnambool and Waurn Ponds) have now reopened. Here are a few things to remember when shopping in-store:

  • Scan the Service Vic QR code before you enter.
  • Wear a fitted face mask while shopping in-store.
  • Use the hand sanitisers provided.
  • Please respect the density quotient and social distancing guidelines we’ve put in place.
  • Choose contactless payment methods like your credit card instead of cash.

Of course, if you’re feeling unwell, we request that you to stay at home and take care of yourself. Shop from the comfort of your couch at beaconlighting.com.au and get your purchases delivered to your doorstep.

UPDATES FOR OUR BEACON COMMUNITY IN METROPOLITAN MELBOURNE 

TRADE CUSTOMERS

  • All our stores remain open for you from 7.30am Monday-Friday. Check your local store’s trading hours here.
  • Once you arrive at your Beacon store, simply call the number displayed at the front door. We’ll verify your trade license through the glass door and let you in. 
  • Please make sure to wear your mask and check in by scanning the QR code and signing our register.

Continue to enjoy:

  • FREE shipping on all orders
  • Metro same day delivery. Order before noon on weekdays*
  • 3-hour contact-free Click & Collect
    • Select ‘Click & Collect’ when you order and pay online
    • When your order is ready, we’ll contact you
    • Call us when you arrive in our store carpark
    • Our team member will place your purchases next to your vehicle
  • 3-hour contact-free Call & Collect: Simply call your local store to place your order. Follow the same steps for pick-up as above
  • 60-day hassle-free returns
  • Virtual lighting design consultations: Call your local Beacon store to arrange your FREE in-store and in-home consultations over a Zoom video call. Find your local store.
  • New virtual showroom: With just a few clicks, you can browse all your favourite Beacon lights and fans from the comfort of your own home or while you're on the go. Visit our virtual showroom now.

RETAIL CUSTOMERS

  • All our stores are temporarily closed for in-store shopping.
  • However, we’re still open for Click & Collect and Call & Collect. 

To support you during this time, we’re offering:

  • FREE shipping on all orders over $90
  • Metro same day delivery. Order before noon on weekdays*
  • 60-day hassle-free returns
  • 3-hour contact-free Click & Collect. Here's how it will work
    • Select ‘Click & Collect’ when you order and pay online.
    • When your order is ready, we’ll contact you.
    • Call us when you arrive in our store carpark.
    • Our team member will place your purchases next to your vehicle.
  • 3-hour contact-free Call & Collect. Simply call your local store to place your order. Follow the same steps for pick-up as above.
  • Virtual lighting design consultations: Call your local Beacon store to arrange your in-home and in-studio consultations over a Zoom video call. Find your local store.
  • Miss shopping in-store? Enjoy the same experience you love (well, almost) with our new virtual 3D showroom! With just a few clicks, you can browse all your favourite Beacon lights and fans from the comfort of your own home. Visit our virtual showroom now.

UPDATES FOR OUR BEACON COMMUNITY IN HOBART

TRADE CUSTOMERS

  • Our Moonah store remains open for you from 7.30am Monday-Friday. Check your local store’s trading hours here.
  • Once you arrive at your Beacon store, simply call the number displayed at the front door. We’ll verify your trade license through the glass door and let you in.
  • Please make sure to wear your mask and check in by scanning the QR code and signing our register.

Continue to enjoy:

  • FREE shipping on all orders
  • 3-hour contact-free Click & Collect
    • Select ‘Click & Collect’ when you order and pay online
    • When your order is ready, we’ll contact you
    • Call us when you arrive in our store carpark
    • Our team member will place your purchases next to your vehicle
  • 3-hour contact-free Call & Collect: Simply call your local store to place your order. Follow the same steps for pick-up as above
  • 60-day hassle-free returns
  • Virtual lighting design consultations: Call your local Beacon store to arrange your FREE in-store and in-home consultations over a Zoom video call. Find your local store.
  • New virtual showroom: With just a few clicks, you can browse all your favourite Beacon lights and fans from the comfort of your own home or while you're on the go. Visit our virtual showroom now.

RETAIL CUSTOMERS

  • Our Moonah store is temporarily closed for in-store shopping.
  • However, we’re still open for Click & Collect and Call & Collect.

To support you during this time, we’re offering:

  • FREE shipping on all orders over $90
  • 60-day hassle-free returns
  • 3-hour contact-free Click & Collect. Here's how it will work
    • Select ‘Click & Collect’ when you order and pay online.
    • When your order is ready, we’ll contact you.
    • Call us when you arrive in our store carpark.
    • Our team member will place your purchases next to your vehicle.
  • 3-hour contact-free Call & Collect. Simply call your local store to place your order. Follow the same steps for pick-up as above.
  • Virtual lighting design consultations: Call your local Beacon store to arrange your in-home and in-studio consultations over a Zoom video call. Find your local store.
  • Miss shopping in-store? Enjoy the same experience you love (well, almost) with our new virtual 3D showroom! With just a few clicks, you can browse all your favourite Beacon lights and fans from the comfort of your own home. Visit our virtual showroom now.

UPDATES FOR OUR BEACON COMMUNITY IN ACT

All our stores are now open. We're operating with a COVIDSafe plan to keep you and our store teams safe. We are following all the government guidelines including density limits, masks and QR code check-ins.

UPDATES FOR OUR BEACON COMMUNITY IN NSW

All our stores are now open. We're operating with a COVIDSafe plan to keep you and our store teams safe. We are following all the government guidelines including density limits, masks and QR code check-ins.

UPDATES FOR OUR BEACON COMMUNITY IN THE REST OF AUSTRALIA

HOW WE’RE HELPING YOU TO LIVE BRIGHTER AND STAY SAFE
Even during these difficult times but especially during these difficult times, our purpose stays the same – to brighten up your lives and help you love the space you’re in. While we stay true to our purpose, we’re doing all we can and more to ensure that you and our team members stay safe. Because for us, our people always come first, above everything else.

We’re actively following and implementing the guidelines provided by the Australian Federal and State Government and health authorities to help you live brighter and stay safe: 

WHEN YOU SHOP IN OUR STORES

  • We’ve increased cleaning and sanitation in all our stores nationwide. We’ll continue to maintain a rigorous cleaning schedule to deliver safe shopping environments for you.
  • We’ve provided hand sanitisers in every store for your use.
  • Our team members will give you more space while you shop and maintain the recommended distance while you check out.
  • We encourage you to use contactless payment methods like your credit card instead of cash.
  • If unwell, our team members will rest and recover at home.
  • All stores operate with a COVIDSafe plan in accordance with local state requirements.

As with everything, safety goes both ways. So, when shopping in store, please respect the social distancing guidelines we’ve put in place, use the hand sanitisers provided when you enter and exit, and where required or recommended by local health authorities, please wear a fitted face mask, unless you have a lawful exemption. Where available, check in by scanning the QR code with your smart phone camera before entering the store.

Of course, if you’re feeling unwell, we request you to stay at home and take care of yourself. Shop from the comfort of your couch at beaconlighting.com.au and get your purchases delivered to your doorstep.

WHEN YOU SHOP ONLINE
If you prefer to shop from home, you’ll find our entire range of products on our website.

To further support you during this time, we’re now offering:

  • FREE shipping on all orders over $90
  • Metro same day delivery. Order before noon on weekdays*
  • 60-day hassle-free returns
  • 3-hour contact-free Click & Collect. Here's how it will work
    • Select ‘Click & Collect’ when you order and pay online.
    • When your order is ready, we’ll call you.
    • Call us when you arrive in our store carpark.
    • Our team member will place your purchases next to your vehicle.
    • If you prefer to collect your order in-store, come on in, we have several measures in place to keep you safe.
  • 3-hour contact-free Call & Collect. Simply call your local store to place your order. Follow the same steps for pick-up as above.
  • Virtual lighting design consultations: Call your local Beacon store to arrange your in-home and in-studio consultations over a Zoom video call. Find your local store.
  • Miss shopping in-store? Enjoy the same experience you love (well, almost) with our new virtual 3D showroom! With just a few clicks, you can browse all your favourite Beacon lights and fans from the comfort of your own home. Visit our virtual showroom now.

NEED INSPIRATION FOR YOUR LIGHTING PROJECT?

  • Follow us on Facebook, Instagram and Pinterest to discover fresh new looks and be inspired by our community of style experts and customers.
  • Become a Beacon VIP and get access to new product releases, exclusive discounts and exciting offers and competitions. 
  • Book a virtual consultation with our Beacon Design Studio lighting designers and receive expert services complete with a customised lighting plan. Book now.
  • Read our blog for endless inspiration and handy tips and guides.

NEED MORE INFORMATION?
Please call us on 03 8561 1599 or email us at support@beaconlighting.com.au. We’re always here for you.

WE’RE ALL IN THIS TOGETHER
We want to acknowledge your continued support as a loyal customer and the important role you play as a part of our Beacon community. From the bottom of our hearts, thank you. We also encourage you to continue backing your local businesses who need you now more than ever.

We’re positive about the future and the world we live in and we know that together, we’ll get through this. Take care of yourselves, be kind to each other, and stay safe.

Terms & Conditions

Delivery is free for orders over $90; there is a flat fee of $10 for orders below $90.